FAQs

RETURN POLICY:

• Items are guaranteed against defects in workmanship for one year. 
• Please refer to size charts prior to purchase to ensure the correct size is ordered.
• Because items are CUSTOM MADE to order, we cannot accept returns for reasons other than being defective""
• Clothing items that have been worn, washed, or purchased more than 30 days prior may not be returned.

PROCESSING RETURNS:

For a return or exchange of defective items you must first contact Customer Service to obtain a Return Authorization number.

• We will provide this number via e-mail. Returned items may be exchanged for another item of the same value, or a credit can be issued.
• Please provide us with your original order number and shipping address. If this information is not available, please provide the paying customer’s full name and billing address.

EXCHANGES

• If you are exchanging or returning an item that is not defective, you must cover the cost of shipping back to us and will need to pay for the shipping of the replacement item back to you. 
• Our Customer Service Center will assist in determining the amount of the return freight so that payment can be arranged.

VENDORS

• 1 Stop Marketing works with a number of quality vendors, ensuring you have access to the best in promotional apparel and merchandise.
• We encourage customers to visit our vendors online. Please visit the following vendors as you consider item selection: Sanmar, Leeds, Hit, Bullet and S&S Activewear.